FAQ | Les Productions PAC | Karaoke rental

Frenquently Asked Questions

Here’s our Frequently Asked Questions section. I’m sure you’ll find your answer!

The rental is for a period of 24 hours. You can contact us to check if there is a possibility to extend your rental.

Do I need to know how to make connections?

No. Most of our packages include delivery & installation. Only the basic package excludes installation & delivery. But you can contact us until 9 p.m.

What is the maximum distance for delivery?

Within approximately 60 km of our office in Châteauguay.

What is the distance included for delivery in the packages?

Within 25 km of our office in Châteauguay. If exceeded, an amount of $0.50 will be added per additional km.

Do the songs vary according to the package chosen?

No. All packages include the same player with the same titles.

Can I ask for specific titles?

Unfortunately not. All our systems are identical. This would involve including the requested titles in all our readers in order to accommodate this request.

Why i should rent a professional karaoke equipment?

We have high quality sound systems with professional grade, same for the microphones. Finally, our karaoke sound tracks ares the best on the market. No waisting time with us!

Troubleshooting

Here are some solutions for problems encountered. You will probably find a solution!

The tablet indicates that is not possible to connect to the player.

Go to the settings (gear logo). Then go back to the application (KTV) home page and choose (set up). If a light bulb’s logo is not bright orange and the IP address does not appear, press search and it should connect within seconds.

The lyrics do not appear on the screen.

Check that you have correctly connected your HDMI wire between the back of the player (1 HDMI port) & the TV or projector. Please select the appropriate video input.

I can see the lyrics, but no music.

First of all please check that you have correctly connected the red & white audio (RCA type) wire between the player & your sound source (monitor supplied or loudspeaker). If the problem persists, please check that the red 'Mute' button on the top left of the remote control is not working. Press it once. Even if you can see the percentage of volume increase on the screen, if the mute is on, the sound will not modulate without pressing the mute button.

Still haven’t found an answer to your questions?
Please contact us. We will be pleased to answer your questions.

Business hours and tech support

Monday to friday: 9 a.m. to 9 p.m.
Saturday: 10 a.m. to 5 p.m.
Sunday: 11 a.m. to 5 p.m.

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